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Shipping Policy

We use multiple shipping partners depending on the location of Delivery.

We try to dispatch all our orders within 24-48 hours in normal BAU days. Usually shipments reach metros within 4-5 days of placing the order. Shipping time to non-metro cities could be more, depending on the geographical distance.

Return & Exchange Policy

www.theherbalstory.in or “Menage Consumer Products Pvt. Ltd.” will accept exchange of the products purchased through the website www.theherbalstory.in, subject to the terms and conditions mentioned below:

  • Exchange requests will be entertained only in case the products received by the buyer are in damaged or expired condition. Only such cases will be considered for return and exchange thereafter
     

  • Buyer has to inform www.theherbalstory.in or “Menage Consumer Products Pvt. Ltd.” of his/her intention to exchange the damaged/expired products within 24 hrs of receipt of the goods at his/her shipping address. All contact details can be found in the contact us section.
     

  • Such broken goods should be sent to “Menage Consumer Products Pvt. Ltd.” only after written email consent from www.theherbalstory.in or “Menage Consumer Products Pvt. Ltd.” to send back the product.
     

  • All exchanges will be made after the returned shipment of products is received by “Menage Consumer Products Pvt. Ltd.”. The courier charges for returning the broken cases will be borne by “Menage Consumer Products Pvt. Ltd.”.
     

  • Return orders are to be sent back to the following address:

       Menage Consumer Products Pvt. Ltd.

       1, Old Industrial Area,
       Alwar (Rajasthan)
       Pin Code : 301001

All emails in this regard are to be sent to helpdesk@theherbalstory.in

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